Cooperwigs

Our mission at Cooperwigs is to provide you with Lace Wigs and hair weaves that are made from a high standard of Quality Craftsmanship

and only the best Premium 100% Human Hair available. Quality and customer satisfaction is very important to us. We inspect all wigs prior

to shipping to ensure that they meet your specification and our high Quality Assurance standards. Although we do not offer refunds, we do

offer our customers 7 business days to exchange your wig as long as the terms are met below and the wig is still in its brand new condition.

Due to sanitary reasons, we do not accept returns or give exchanges for wigs that have been worn, styled, cut of lace or hair, products applied

such as glue or hair products, etc. If for whatever reason you are not satisfied with your unit, you can send it back for an exchange of an In-Stock

unit or a Custom unit that is made to fit your specifications.

The following Policy does not apply to Clearance or Discontinued Items which are not returnable or exchangeable. Terms of Condition for

Qualifying for Exchange or Store Credit:

If you get your wig and there is a problem, please notify us immediately within 7 business days upon receiving your unit. DO NOT ALTER

the wig in any way - read below. If you meet the below terms, we will offer you an exchange or store credit. Store credits do not expire and

can be used toward another wig purchase.

If you receive your wig and you decide that you do not like the color, style, length, or texture that you ordered, or that you measured your

head incorrectly and your unit is either too big or too small, etc., as long as you meet and follow the terms and conditions in this policy,

you can contact us regarding an exchange or in-store credit. We do not issue refunds.

We CAN NOT accept returns on items that are not in their original condition and that have been altered in any way. All packaging, including

wig caps, wig bag, wig label or tag, etc. must be returned with the unit. NO EXCEPTIONS. We reserve the right to refuse an exchange

if the terms in our return policy are not met.

　

We do not accept Returns on wigs that have been altered NO EXCEPTIONS. This includes but is not limited to doing any of the following:

DO NOT Cut the Lace

DO NOT Tear or Rip the Lace

DO NOT Put Glue on the Unit

DO NOT Put products on the Unit

DO NOT Put any chemicals on the Unit

DO NOT dye the Unit

DO NOT attempt to correct the problem yourself prior to calling us

DO NOT Style or Cut the Hair of the Unit

DO NOT Perm the Unit

DO NOT WASH OR CONDITION the Unit

DO NOT WEAR the Unit

DO NOT destroy or lose original packaging including wig caps and wig bag

Units that are damaged by customer will not be accepted under our return policy.

If you do any of the above, we WILL NOT accept the return and this policy will not apply. NO EXCEPTIONS.
We DO NOT issue refunds. If you meet the terms of condition, you will receive an exchange or in-store credit.

Return Policy for Custom Hair Items

***Custom orders are designed and produced specially for you. We CANNOT accept cancellations, returns, exchanges or refunds.
Once you have placed a custom order with us for the desired unit, it is yours. So please make sure everything is exactly what you
want when ordering. We are not responsible for incorrect head sizes, variances in color caused by monitor settings or any mistake
made by customers when ordering…

If error or fault is caused by our side for the custom order, we will repair it well or make a new one for you. We DO NOT issue refunds.

Our Shipping Address:

Receiver: Sun Rui Peng

Address: 1-1-1204, Shu xiang hua fu, Chang an street,
Dong an qu,
Mu dan jiang City,
Hei Long Jiang Province, China
Postal Code:157000
Cell: +8613280823080

Pls write "$10" value and " sample of synthetic hair wigs" on courier sheet in order to avoid customs tax (if high value, we can not accept it )

cooperwigs